It's a rare motorist who doesn't have strong feelings about today's sport
utility vehicles. Love 'em or hate 'em, one thing is certain-just like their
automobile cousins, SUVs last longer, operate more efficiently, and command a
higher resale value when they are properly maintained and serviced.
For those too busy or too overwhelmed by modern vehicles to perform their own
maintenance, the pros at the non-profit National Institute for Automotive
Service Excellence (ASE) offer some advice on choosing a repair
establishment:
Start shopping for a repair facility before you need one.
Ask friends and associates for recommendations; consult local consumer
organizations.
Arrange for alternate transportation in advance so you will not feel forced
to choose a shop based solely on location.
Look for a neat, well organized facility, with vehicles in the parking lot
equal in value to your own and modern equipment in the service bays.
Look for a courteous staff, with a service writer willing to answer all of
your questions.
Look for posted policies regarding labor rates, diagnostic fees, guarantees,
acceptable methods of payment, etc.
Ask if the repair facility usually handles your type of repair work.
Start off with a minor job and progress to more complex work if you are
pleased with the establishment.
Look for signs of professionalism in the customer service area such as
civic, community, or customer service awards.
Look for evidence of qualified technicians: trade school diplomas,
certificates of advanced course work, and certification of the technicians by
ASE.
Information courtesy of ASE and Mandrik Auto Repair
