- Perform high-quality diagnostic and repair
service at a fair price, using quality NAPA brand parts.
- Employ ASE certified technicians in all areas
of work performed.
- Be dedicated to customer satisfaction.
- Exercise reasonable care for the customer's
property while it is in the shop's possession.
- To obtain prior authorization and provide a
price estimate for work performed.
- Provide a system for fair settlement of customer
complaints, should they occur.
- Maintain the highest standards of the automotive
service profession.
- Uphold the integrity of all members of the NAPA
AutoCare Center Program.
